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RETURN / EXCHANGE / REFUND POLICY
30-DAY RETURN / EXCHANGE POLICY:
The 30-day return period begins on the date of purchase.
All returns MUST be accompanied by store receipt, all original packaging, instructions, software, cables, accessories, and any other package contents in their original condition.
NO returns on opened software, blank media, consumables, or Special Order Items (see below).
Store credit ONLY for all returns within the 30-day period
20% restocking fee on all non-defective returns
Defective items are subject to the terms of the manufacturer warranty. We will replace defective items, including DOA, if replacement items are on-hand, or will return defective/DOA items to manufacturer for repair or replacement, on the customer's behalf for up to 30-days. Beyond 30-days, customer is responsible for returning defective items to the manufacturer.
NOTE: Some OEM items may not carry a manufacturer warranty.
NO REFUND POLICY:
NO REFUNDS, store-credit only (see RETURN POLICY above).
SPECIAL ORDER ITEMS:
Special Order Items are items which we do not typically stock, meaning items which are specially ordered by us from our vendor(s) per customer request.
30% non-refundable deposit on all special order items required.
NO RETURNS or REFUNDS on Special Order Items
1st-YEAR RMA SERVICE (OPTIONAL):
If paid for at the time of item purchase, the 1st-Year RMA Service Plan for an item begins on the date of purchase.
The 1st-Year RMA Service Plan cost per item is $7.50 or 10% of the item price, whichever is higher.
All 1st-Year RMA Service Plan fees are non-refundable.
With the purchase of the 1st-Year RMA Service Plan option for an item, we will return the defective item to manufacturer for repair or replacement (subject to the manufacturer warranty) on the customer's behalf for up to 1-year from the date of purchase. Beyond 1-year, customer is responsible for returning defective items to the manufacturer.
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